Privacy Policy

Effective Date: 12/10/2024

Ridge Network Group ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information across all aspects of our business, including but not limited to our website (ridgenetworkgroup.com), services, communications (including SMS and MMS messaging under 10DLC compliance), and other interactions you have with us. Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please refrain from using our services or engaging with our communications.

Information We Collect:

Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register on the Site
- Subscribe to our newsletter
- Opt in to receive SMS/MMS messages from us
- Interact with our customer service team

This information may include:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party services)

Non-Personal Information
We may automatically collect non-personal information about your interaction with our business. This may include:
- IP address
- Browser type
- Operating system
- Pages viewed on the Site
- Time and date of your interactions
- Referring website or search engine

How We Use Your Information
We use the information we collect to:
- Process transactions and deliver products/services
- Send order confirmations and updates
- Respond to customer service inquiries
- Improve our services and content
- Send marketing communications, including SMS/MMS messages, if you have opted in
- Monitor and analyze usage trends
- Comply with legal regulations

10DLC Compliance: When you opt in to receive SMS/MMS messages, we collect and use your phone number in compliance with the 10DLC (10-Digit Long Code) guidelines established by telecommunications providers and regulatory authorities. We ensure:
- Messages are sent only with your consent.
- Opt-out instructions are included in every message.
- Your information is not shared with unauthorized third parties.

Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information with:
- Service Providers: Third parties that assist with quoting, website hosting, payment processing, shipping, messaging, and marketing.
- Legal Authorities: When required to comply with legal obligations or protect our rights.
- Business Transfers: In the event of a merger, sale, or other business transfer involving our company.

Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device. They help us:
- Remember your preferences
- Analyze website traffic
- Provide personalized content

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Site.

Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

Your Privacy Rights
Depending on your location, you may have rights under applicable privacy laws, including:
- Accessing your personal information
- Correcting inaccuracies in your information
- Requesting the deletion of your personal information
- Opting out of marketing communications, including SMS/MMS messages

To exercise your rights, please contact us at support (at) ridgenetworkgroup.com.

Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised effective date.

Thank you for trusting Ridge Network Group with your information. We value your privacy and strive to protect it.